Keys to Successful Business Process Management

How to get real value from Business Processes in each organisation?

1. Create transparency

Ensure that all relevant business processes are identified, described and documented. This also implies a consistent repository and clear numbering system.

2. Invest in communication and training

The process performers - those who execute every single workflow step - have to be trained and enabled. Sounds simple, but can be quite a challenge, especially in large and dynamic organizations.

Tip: Plan a fixed budget for training.

3. Fix the process objectives

Every process has an unambiguous objective that should be decided upon and communicated to all process stakeholders. Sad enough, this is often not the case! Only with a clear objective it is possible to measure the performance and overall success of the process.

4. Assign process owners

Every process needs an owner. Those are people responsible for the achievement of process objectives and realisation of improvements. A sustainable process management is impossible without appointed process owners.

Tip: It is essential that the individual objectives of process owners are reflected in the organization's reward and incentive systems.

5. Focus on process implementation and real execution

Any business process can contribute to the achievement of organization's objectives only if it is really executed. Sounds simple, but here is the main weak point of operations management. Real process execution means leaving the PowerPoint universe and digging into real life of the people in the trenches. All investments into process management are waste of money and effort if the processes are not "lived" as intended.

Tip: Conduct interviews with process performers to find out how they actually execute the process. You may be surprised by the outcomes!

6. Ensure the right order: First ensure execution, then optimise

Don't make the second step before the first. Many organizations optimise processes that do not exist in reality (i.e. they are not really executed by the people, see topic 5). That is pure waste of time and money. Ensure the real process execution first and then do the optimisation. (Or change the process when you realise that it does not work in reality.) The right order does not only save time and money but generates higher employee satisfaction.

7. Consider the organization's process maturity

Organizations are on different levels with respect to business process management. Pay attention when planning the implementation of the new approach. For instance, there is no effect in fixing process objectives as long as there are no process owners assigned. Employees can become frustrated (and customers dissatisfied) if you drive compliance without clear definition and communication of business process standards. That was a real case in a company assessed by the author. Do it better and develop the organization's process maturity step by step.

Tip: The leadership team should make clear which scope of business process management it wants to see implemented within which time period.

A Resort Can Do Wonders to a Party

A party can help everyone lighten up and cherish every success or happiness to the full. For every party to be successful, the resort chosen should be up to the standards. Every party should be such that it leaves the guests spellbound. For this, the venue should also be the one that is ideal and provides the best amenities for a grand party.

FEATURES OF A RESORT IDEAL FOR A PARTY

There are a host of resorts available for parties in and around Gurgaon. However, one must choose the best resort in Gurgaon for his or her party to be successful. Here are a few features or characteristics that make a resort perfect for all kind of parties, big or small:

(I) EFFICIENT AND FRIENDLY STAFF

After we first pull up at the resort, the receptionist's response and time to cater to your requests is an impression of how fast all the arrangements for your party will be made.

A resort for hosting a party must have friendly and efficient staff available every minute to assist and cater to every need. Every hotel personnel should adhere to the privacy policies of the hotel and ensure speedy check-ins.

(II) WELL-ARRANGED GUEST ROOMS

Of course, there can be no party without guests. A good resort ensures that all the guests are received with respect and are escorted to their specific rooms along with their bags and baggage without any troubles.

The guests will attend a party, so their rooms must have proper dressing areas, mirrors, and lighting. They must be provided with spick and span washrooms with shower.

(III) DECORATIONS AND PARTY PLACE

A resort should have a hall or a capacious room for accommodations for several guests invited to the party. One must choose a resort depending on the number of people invited, the efficiency of resort personnel, and the occasion.

A party is spiceless without eye-catching adornment and exotic themes. The resort staff must have the necessary know-how to embellish the venue of the party. All the dining arrangements have to be flawless. There should be a buffet with lip-smacking dishes and a bar to keep the spirits high. As host one is likely to rely on the management of the resort for all these amenities, a resort willing to offer them is the best one for hosting parties.

(IV) DELIGHTFUL SERVICES

Even though all the amenities are available, resort staff's services and attitude can either make your part a delightful one or a regrettable one. While serving the guests, the hotel staff must be courteous and treat everyone with humility. Every service must be available on time, and every arrangement must be made for the proper arrival and departure of guests.

(V) LOCATION

The resort's location should be such that it is not far away from the city's commercial hotspots and other important places like the airport, railway or metro station, etc. This will ensure that the guests do not face any inconvenience and can reach the resort in no time.

(VI) SERVICES AVAILABLE ROUND THE CLOCK

Top resorts in Gurgaon and similar metro cities provide services 24×7. While looking for a resort where arrangements are to be made for a party and guests are to be accommodated, ensure that the resort offers services round the clock. Needs can arise at any moment, so it is better to always have someone to manage.